Our refund and returns policy is from 30 days from the date of purchase on approved items. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. No refund will be processed without a prior return authorization.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. The only items available for return on the DianneSews.com website are precut fabrics in their original unopened packaging. All returns of precut fabric are subject to a 20% restocking fee. Buyer must pay return shipping or postage costs.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable/digital items such as patterns or software
- Fabric sold as yardage
- Custom-made or custom-embroidered items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will email you to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed less a 20% restocking fee. A credit will automatically be applied to your original payment method and processed by PayPal. PayPal is our payment processor and we do not have control of how fast they make your refund available to you.
Late or missing refunds
If you haven’t received a refund, check your bank or card account again. Some cards take up to 30 days to post refunds to accounts.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us through the contact form on this website.
Sale items
Only regular-priced precut fabric items may be refunded. Sale items, cut fabric, quilts or other custom-made items cannot be refunded.
Shipping Returns
To return your product, you should mail your product to Ozark Piecemakers Quilt Guild, Attn Dianne Davis, 2738 S. Campbell Ave., Springfield, MO 65807
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us through the contact form on this website for questions related to refunds and returns.